All of our Parent Guides have their own expereince of being a parent of a Deaf or Hard of Hearing child, and are provided with ongoing training to support families.
Once a request is sent to our program coordinator she will work to connect with the family as soon as possible. When contact with the family is made she will determine which Parent Guide would best meet the needs of the family. However, if a specific Parent Guide is requested our program coordinator will check on that person's availabibility before completing the match.
Families determine how often they would like support from a Parent Guide. We strive our best to have at least one in person meeting, but sometimes this isn't always possible. Other ways Parent Guides can connect with a family are by phone, text messaging, emailing, and video calling. For families who's primary language is not spoken English we use certified interpreters to provide information and support (Please see our "Job Openings" page for more information on bilingual job opportunities)
How to Request Support from a Parent Guide: There are two ways to contact us.
Parents, family members or professionals can contact our program directly by:
Phone/Text: (425) 268-7087
Service providers or professionals who are working with a family can have a family to fill out our referral form (see below) then fax or mail it directly to our program coordinator.
Fax number: (360) 715-9970
If you have trouble with sending a fax you can mail to our new address:
2950 Newmarket St., Suite 101-124
Bellingham, WA 98226